60+ Days of Hell with ABSA

On 5 December 2015 I reported to Yolanda Hall Branch Manager of ABSA the glen that I am noticing debits every month in the sum of 250 being debited off my Standard Bank account, the proceeded to check and found out immediately I am being debited for someone else's personal loan. My question is in this day and age with all the technology how is this even possible? <br> <br> Anyway I was requested to lay a formal complaint/case which I had to go get Standard bank statements ect, the case was logged, I kept following up with Yolande that month and said it was with resolutions, on the 12 Jan Mpho from ABSA finally said they have paid over the money to NBA Attorneys which will refund me within 21 Days. On 2 Feb I emailed yet again and was told by Mpho all is in order and I will receive my money, needless to say I yet again never did. Yesterday 10 Feb I once again contacted Mpho which gave me the details of Rafieka Mohammed from NBA Attorneys. I was told by him that no money has been received from Absa. Mpho was included in this mail and responded with exact dates when money was paid over and all Rafieka rep**** is he will escalate the matter and revert back, but if found money was paid once ag