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Pulane M

1 reviews | Active since Jul 2019

20 Sept 2022, 07:11

6 months into home loan and already unhappy

I have a home loan with absa, it's only been 6 months, and in this 6 months my bond has gone up with R1000, they only send a message day before deduction, so they don't really prepare you for this shocking increase, changing debit order dates is a hustle, August I was debited twice, fixing that also was a struggle, I want to change banks😭

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Replies (3)
Absa
Absa's reply20 Sept 2022, 10:15
Official
Dear Pulane Molefe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
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Pulane M's update22 Sept 2022, 07:39
Reviewer Update
So you decided to write me a lousy email and till today you haven't called me. Talk about non existing customer service
Absa
Absa's reply22 Sept 2022, 10:06
Official
Dear Pulane Molefe Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw