58 Calls To No Response - Disturbing! Disappointed!

Absa Personal Loan Been pre-approved via the website i have been trying to follow up with the application since a week with no response - i have called the contact center with now over 58 attempts being unsuccessful.

I have been told i havent passed the telephonic security questions and someone will call me after 24 hours its been a week.

In addition i receive an email which expires in 5 days else i will have to reapply. This is just a reminder that you have not yet uploaded your documents. To avoid having to re-apply, the documents need to be uploaded within 5 days of your application. // Absa takes more than a week to respond if you do - my offer will expire - is this a strategy?

Your reference number is: 6EH-XEG-ZLY-848

Should you have any queries please feel free to call our contact centre on ***. // This number is never a success, agents will never assist in resolving ive tried 58 times.

We are excited to be partnering with you! Absa

Disappointing as this has not been the first time, i have chose you as my priority bank but it seems that once again you lose a client and dont care.