AL
Annatjie L

1 reviews | Active since Oct 2014

17 Dec 2024, 11:49

*****

I Reported a ***** case against Absa on the 26th November 2024. Until today I heard nothing from Absa ***** unit. They took R4500 out our account on the day my husband's pension gets paid so as soon as the money was paid in someone used my bank card that was in my handbag and swapes at a Restaurant in Santon at 10 o clock at night on the 22nd of Nov. I don't know the Restaurant we live 2 hours drive from there And then the agent tells me.but was it not your husband after I said he was with me. So I want to know how do they use your card that is with you and I did not have a tap on the card. So where did they got my pin from...I think it is in the Bank where the leak is...and I am still waiting form my money.. I don't have word for there service. I went to the branch manager at carnival mall and she just Said to me in front of the whole bank I don't have answers for you.. but on the 1 of every month they take there service fee. To look after your money.. What a joke! So will someone please help me....

0
Replies (5)
Absa
Absa's reply17 Dec 2024, 13:42
Official
Dear Annatjie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa
Absa's reply17 Dec 2024, 13:51
Official
We value your concerns and kindly request that you confirm the transaction details. The account number debited the date of the transaction and the amount.

Best regards,

AL
Annatjie L's update27 Dec 2024, 09:34
Reviewer Update
And I am still waiting !!!
AL
Annatjie L's update27 Dec 2024, 09:43
Reviewer Update
I send you everything by email...this is not a joke anymore..the service is terrible...
Absa
Absa's reply27 Dec 2024, 18:00
Official
An email has been sent to Mr Delport advising that the investigation has not been completed and we will advise once the file is completed. Thanks.

Best regards,