sD
shafiek D
1 reviews | Active since Feb 2015
04 May 2020, 08:47
***
DIGITAL @ABSA.CO.ZA
My Case is C-***5
Good Day
I sent through an email 25th April 2020 to the above email for a reversal. How long do you take to respond? Why do you guys not have a contact number? I acknowledge that I mistakenly made a payment with the incorrect amount but it is the most frustrating thing to not know what is going on with your query or if someone has actually received it. Surely we can get better service form this department .
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
04 May 2020, 17:53Dear Shafiek
Thank you for bringing this matter to our attention. Kindly provide us with your account number your enquiry on , the incorrect amount , as well as the date of the payment . We will then log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number your enquiry on , the incorrect amount , as well as the date of the payment . We will then log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply04 May 2020, 17:53
Official
Dear Shafiek
Thank you for bringing this matter to our attention. Kindly provide us with your account number your enquiry on , the incorrect amount , as well as the date of the payment . We will then log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number your enquiry on , the incorrect amount , as well as the date of the payment . We will then log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's replyOfficial
05 May 2020, 14:55Dear Shafiek
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.
Please note that i have responded to you personal e-mail regarding the turn arount time on this complaint and provided you with a reference number.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.
Please note that i have responded to you personal e-mail regarding the turn arount time on this complaint and provided you with a reference number.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply05 May 2020, 14:55
Official
Dear Shafiek
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.
Please note that i have responded to you personal e-mail regarding the turn arount time on this complaint and provided you with a reference number.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.
Please note that i have responded to you personal e-mail regarding the turn arount time on this complaint and provided you with a reference number.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management