504 Hours Claim still not resolved -Bad Service

I have lodged a claim of my ****** laptop and jewelry on the 28th of September 2015. Today 3 weeks later 20 October 2015 I still got no feedback from ABSA Idirect. I've made several calls and emails to the agent allocated to my case with no success. This is also ridiculous that only one agent can assist. I've been with ABSA Idirect more then 5 years and I never thought their service would be so poor when I need to make a claim. Come on I desperately need to replace the laptop, my husband uses it for work purposes. You always on time with the debit orders, even reminds us days ahead. Come on and deliver your service and remind yourselves to pay out claims.<br> I NEED A RESPONSE URGENTLY.