5000CAS

Absa bank customer Services at mall @ 55 disappointed me again, on the 19th of December 2024 i went to the ATM to deposit R5000 at the ATM, after the transection the ATM went offline or something, so i couldn't get the slip after i stood at the ATM for few minutes then the ATM went online and didn't return my money so I thought the transection is complete then i walked away, there was a lady that also wanted to use the ATM she went to the ATM then that R5000 came back the lady took it, so after I've realized that the money didn't go into my account i went to the branch and explained what happened they pulled the video footage and saw the lady taking the money, but they however doing nothing about it and it was the fault of the ATM not me so every time i go there they say it's not their problem I'm they must give my money back, I even thinking of closing all my accounts with them, I have a business account and personal and I've been banking with them for over 5 years now.