5 months and still waiting

<p>I have honestly tried everything with ABSA. I had a complaint lodged, people that said they will assist and every single time its just unanswered calls or mails, excuses because they cant do something and when they actually say that something will be done, its empty promises.</p> <p> </p> <p>ABSA was suppose to reverse overpaid bank charges from January and I was told it will be paid after the 1st of May, that obviously did not happen. I called them eventually, they told me that the woman that was handling the matter would call me back, that did not happen. I eventually had to call again and then a woman that "assisted" me told me that it would definately be done by Monday 15:00 ... once again, didnt happen. The woman gave me her telephone number and told me to contact her if the money is not in on Monday, I cant remember what her name is but her number is ********** , I have tried numerous times to call her and there just plainly is no answer, the one time I got through another woman told me that the person I was looking for is in a meeting and she will give the message to contact me as soon as she is done with the meeting.</p> <p> </p> <p>Honestly this is ridiculous. I dont know what more to do, either ABSA ad their staff do not give a rat's a#s about their customers or they employ *********** people who have no clue what customer service means. </p> <p> </p> <p>Its honestly a disgrace. </p> <p> </p> <p> </p>