5 departments and no one knows what to do to order a new card!!!

sitting online with the call centre now, been explaining to them i need to order a new card to be delivered to me since the branch in my area has closed down, they keep transferring me to transactional lending, i dont see what that has to do with a new card being ordered.. then general enquiries tells me i cant get a new card ordered on the phone i must go into a branch, then she checks with someone and says ok she will put me through t where they can order a new card... guess what, ? back to transactional lending .............................. dont anyone who works in the call center know what is going on at the job??????????????????????