5 days since claim logged and no action nor communication from ABSA.

35 days since claim logged and no action nor communication from ABSA.

I have send several mails to ***ca; *** referring my case and phoned the department and still no action, the service provider then phones and tell me how busy they are and if they can come the following week, if i enquire again per phone or mail, then the feedback is that I am post phoning the meeting. I have till now not received a quote nor a approval nor a action or follow up if something happened. If i voice my frustration with their service and no action then the phone is dropped. The calls are recorded, and can be checked, they don't even call back as they do have my details as it was discussed!!!!! If your premium is late for payment service is stopped, but the quality from them is not there!!!!!!

What should i do - OMBUD????