5 Days is not 5 Days

Good day <br> <br> I requested a settlement letter on 09/05/2015 from Bankfin via mail. I then contacted the call center on 11/05/2015 to confirm that they did receive the request, as I did not receive a confirmation mail. <br> <br> The consultant confirmed that I will receive my settlement letter request between 3 - 5 days. I confirmed that this will be on 15/05/2015. After another call on 18/05/2015, the consultant confirmed that I will receive my settlement letter before 14h00 18/05/2015. Needles to say... I did not received it yet. <br> <br> Bankfin has no customer service. I will not in future do any business with Absa or Bankfin. <br> <br>