5 Call Centers still \Not my problem""""

I was recently asked to provide a statement for my ABSA Homeloan. I went back and noted that I last received a statement 18 months ago. <br> I called the call center and they confirmed that they had my correct email address but that the statements where not being loaded to their system to be sent out. He then directed me to a different call center as he said he couldn't rectify the problem. I did that and was informed again that that call centre weren't responsible and directed me to another call center. This went on until after the 5th call center and explaining myself to the 5th individual the person began arguing with me that I hadn't updated my email address and that I was at fault. <br> I explained that I was still using the email address and not receiving my statements there either and that earlier in the day I had confirmed that the email address was correctly reflected on the system. This conversation had taken 25 minutes of my time and I decided that the best course of action was to switch my Bond away from ABSA. I have been informed this would cost R8000 and am thinking it might just be worth it - if statements are this much of a problem what must they be doing with my money?