5-7 Days for a Refund - I Have been **** to.

Dear Absa,

I have been trying to get my money refunded for the past two weeks. I have been extremely patient. Spent R1000.00 in phone calls as I am out of the country, and still nothing has happened.

I am working through your Off Balance Sheet division and the agent trying her best to assist me is Pierrine Van Wyk. Unfortunately, the amount to be refunded is above her mandate and requires managerial approval. However, nothing is being done or has been done. I have now sent a mail to Shereen Palement (Team Leader) and Yethu Molefe, (Manager). The question is why are you stating 5-7 days when its not the truth. Why should I keep on following up and beg for my own funds? I feel that I am being blatantly **** to. The worst of all is that if your team leaders are not there (which was the case yesterday) nothing happens? When I ask to speak to the team leader, they are either not available or "on the phone with the managers" or in a meeting. Right......