4th working day and my reversal has still not been processing!!

<p>On 1st December at Mr Price cradlestone mall I was held up at the store for 2 hours as payment reflected from my account but not on their side.. which was suppose to be a quick and easy reversal process turned into a 2hour ordeal for my toddler and 2 older kids.. I phoned my bank fnb and they advised that absa would have to phone them to do the reversal. Neither Absa nor the store manager took any of the responsibility and somehow wanted to place the onus on me.. my poor baby came home very grumpy.. I had no time to cook supper and I couldn't bake cupcakes for my sons class party and had to buy them.. really really terrible service or rather lack of service from both Absa and Mr price cradlestone.. Below are the details of reversal request..</p> <p>Date 1/12/2016</p> <p>Amount R829.93</p> <p>Merchant nr 165303</p> <p>Authorization 804975</p>