4th time to re-do FICA

In 2015 our CC's account was frozen, without ANY prior warning by ABSA Bank, as we had to update our FICA information. We subsequently submitted the ID's & proof of addresses & resolutions & internet resolutions to ABSA no less than THREE times before we were finally told last year in November that our account was now FICA compliant. At the beginning of April 2016, our account was frozen once more, & we were told that we would have to go through the whole process again. We are not interested in submitting all the documentation for 10 members a fourth time. We did our part - ABSA has failed miserably on their side. On Wednesday 6 April I spoke to ms Ledwaba again (this follows about 11 visits in 2015 and numerous calls & a complaint on Hellopeter) and she promised to get back to me within 24 hours. I have now tried to call her on Monday 11/4, Tuesday 12/4, Wednesday 13/4, and I also emailed her on the 13th, & I called again today. Neither ms Ledwaba nor the branch manager nor the assistant manager is available. Ms Ledwaba is very friendly (when you get a hold of her), but in the meantime we can't access our account. This is ludicrous - can we please just take our money and leave?!