40 minutes waiting for my call to be answered and still hanging on....

<p>I've registered a claim with Absa as my geyser broked down, Absa hold my mortgage and my structural insurance.</p> <p>The repair of the geyser was shambolic for a start but to be fair to Absa this was more down to the selection of their service providers....geyser broken yes, then no, then yes...EEEK</p> <p>Anyway I have noticed that there is severe water damage to my ceiling so have been attempting to contact Absa for TWO days now...yesterday I waited for 25 minutes...no luck...not even an otion to get a call back.</p> <p>Then today I'm up to 23 minutes and hanging on....this is terrible service and not what I've come to expect from Absa...</p> <p>The menu options have changed which is usually corporate speak for we've reduced numbers and rationalised, so in plain English...we 've reduced costs at the customers expense!!</p> <p>CAN SOMEONE PLEASE GET BACK TO ME BEFORE MY CEILING CAVES IN!!!!!!</p> <p> </p>