HE
Henno E
1 reviews | Active since Jun 2015
28 Nov 2025, 11:03
40 Minutes on Hold with call centre to get statements
40 minutes on a third call to ABSA.
First call when I spoke to the consultant it sounded like she was at a party, music playing in the background, when I complained - she just disconnected the line --- very rude!
Requested bank statements more than a month ago - still waiting!
Been sending emails with no response of the bank statements.
Unacceptable service from ABSA Bank!
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Absa's replyOfficial
01 Dec 2025, 12:45Dear Henno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
Absa's reply01 Dec 2025, 12:45
Official
Dear Henno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe