4 Weeks to Open a Business Account - No Response from Tumelo Shabangu

ABSA Bank Clearwater - Extremely Disappointing Business Banking Experience I am writing to express my profound dissatisfaction with the service received at ABSA Bank Clearwater. Approximately four weeks ago, I visited the branch with the intention of opening a Business Banking account. Despite this significant passage of time, my account remains unopened, and the process has been an absolute nightmare. My primary point of contact, Tumelo Shabangu, has demonstrated a complete failure in communication. I have received no proactive updates regarding the status of my application, and, more frustratingly, my repeated emails to her have gone entirely unanswered. This lack of responsiveness is simply unacceptable for a financial institution. In an attempt to resolve this prolonged delay and obtain some clarity, I escalated the matter to Tumelo Shabangu's manager. Regrettably, even this escalation has yielded no response whatsoever. It is truly alarming when a customer's concerns are ignored at multiple levels within the bank. Four weeks is an excessive amount of time to open a simple business banking account, especially when coupled with such poor communication and a complete disregard for customer follow-up. This experience has been incredibly frustrating and has severely impacted my business operations. I urge ABSA Bank to address these systemic issues in their Clearwater branch, as the current level of service is far below any reasonable expectation.