4 week insurance pain

round about the 20th of ocktober i went to kimberley for a awards seromony my wife phoned me on route and told me the weathef is bad with lightning and thunder a few days later i went to swith on the tv in my sons room and it made strange noises and images o then saw tried the xbox it did not turn on i wnt to my room tv and dvd dead i informed the insurance and they told me to take it in to be check after 3-4 days got report saying its lighting damage took it to insurance 3 weeks later got message saying they are goin to pay out on the message only 1tv was listed i onformed them and today sent them message to ask on progress only to be told a assesor must first come so why after it was approved a assesor must cum 4 weeks for a claim but the get there imstalment in a day im feed up bad service this is second claim in 5 years time