4 Trips to open a dorman account and still not done

I took a staff member to the Boksburg Branch to activate a account now that he his working with me. So, you wait 2 days because the account is dormant. Fair. You ask for Banking App activation and it is done. The the banking app would not scan on an old phone so you change the phone number and leave. You go back because there are no limits set on the card and it must be changed from Transact to Flexi. You leave. You go to office and the banking app does not work because it does not have limits set. How do you activate an app with no limits??? You phone in and there is no solution - only justification for in-action; so, come back with ID. 2nd hand service - it could have all been sorted out in the 2nd visit if they had their act together.