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Prishaun M

1 reviews | Active since Jul 2011

20 Jul 2015, 11:59

4 incorrect cards sent to me

This is my second hellopeter complaint to you incompetence buffoons. I a new customer and the service has been pathetic. I have been sent 4 incorrect cards to date. <br> <br> I have ordered a black card. Are you idiots colour blind or just plain stupid???<br> <br> I have made several trips to the bank where my card was delivered and you guys have continuously messed up the card colour. How do you manage to mess this up this FOUR times????<br> <br> Irma who has been handling my case has been poor with feedback and largely ***********. I do not receive adequate responses to my mails and due to the same errors constantly creeping up, it is clear that my emails are not being read.<br> <br> Can somebody take accountability for this and get me a black credit card by the end of this week??? Do you not want a new customer???<br> <br> Attached is a training link for your staff: [URL Removed]

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Replies (1)
Absa
Absa's reply20 Jul 2015, 14:16
Official
Hello PM17,

We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.

Regards,

The Virgin Money Team.