4+ days to honour claim for burst geyser

Four days has passed since I logged a claim with ABSA home owner's insurance for a burst geyser. The 1st plumber ABSA appointed found a reason not to do the work, referring the claim to Kwikot. Their plumber in turn found a reason not to do the work, referring the claim back to ABSA. The next plumber appointed by ABSA phoned to say that they will send someone on the 18th! So that was how the 1st 3 days passed.<br> Now on the 4th day, I am still not getting any help from ABSA in getting this fixed. Only promises.<br>