4 Days and still cant bank

So I got my pin number sorted on my credit card on Monday the 8th of February, I then had to phone the call centre to get the pin activated on my internet banking, this apparently takes 24 Hours, so annoying but ok. 24 hours later the email comes through, its been sorted, so on Wednesday the 10th I try to log onto my Internet banking, Wooohoooo I get in! Great now I can actually bank, but wait... What's this??? My portfolio has been deleted and apparently another 24 hours just to get this an enquiry!!!<br> <br> This is horrific service, what is the point of a call centre if all they can do is send requests via email to someone else?!