4 day old account and already incorrectly charged!

I called in to the call centre to find out why I was charged a fee of R80. I was informed that it was for a card replacement. I ONLY OPENED THE ACCOUNT 4 DAYS AGO!!! How would I have replaced a card this quick! I WANT MY MONEY CREDITED BACK INTO MY account!!!! Someone fix this! I refuse to have to run around to the branch and make calls ad nauseam to fix an error that your *********** staff have made!!!!! This is a platinum account with a value bundle attached to it. There should be no additional charges involved! I want action! Someone needs to contact me to fix this or I will be lodging a complaint with the banking ombudsman and closing down this account! I have noted that these unexplained charges seem to be the norm and I will not stand for it! I await resolution!