4 calls,5 agents including manager,a week later and STILL NO REBATE PAID

last december i closed my account and was MADE to pay an excess amount to ensure closure.Tey argued that the amount is correct.NOW,5 months later,they still owe me R1000 that needs to be paid back to me.i made numerous calls to the credit card department.A christoper could not assist.a Ntanta mashua could not help.A manager,lerato mokwebo promised payment today.still nothing.A vanessa crow at resolutions dept. IGNORED my email. After a facebook post explaining their PATHETIC service i was told it will be referred to their TEAM.Team of idiots???