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Andrew van der spuy

1 reviews | Active since Jul 2011

10 May 2016, 08:43

3rd world bank

<p>Stay away from the ****test most unhelpful bank on the earth. A month ago I went into mall@carnival's Absa branch (worst Absa branch) to have all my accounts linked in order for me to withdraw funds out of my savings account using my credit card at an atm. A month later I am denied this exact transaction. I contact the pathetitic Absa platinum line and the *********** customer service agent firstly can't hear me speak unless I spelt the letters out for her like a grade 1 pupil would understand. After telling her about my accounts not being linked she says she's going to contact the branch and puts me on hold. 5 minutes later she disconnects the call. So I call again and ask to speak to a manager. This idiot is stumped for words as he firstly doesn't understand my issue and secondly has no response as to how he can resolve my issue apart from Absa's standard response of "go into a branch". What is the point of having a customer call Centre when these idiots can't resolve any customer issues and only response is to go into a branch. You People are useless beyond words. I will close every bank account with you and go some place I actually get something resembling service!</p>

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Replies (1)
Absa
Absa's reply12 May 2016, 11:22
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,