3rd time fica in 4 months

Since november 2015 to current i have had to go to the brance to do fica last month i had to go to clearwater mall on sunday morning to redo it and today i get an sms telling me to go to the branch to activate my account ... im on the phone to call brixton branch on *** and no answer it rings but no answer i called back 5 times still no answer... 7th call still no answer