3rd requirement for Hellopeter, due to no response.

To whom it may concern,

This is now the 3rd time I have to make use of Hellopeter, in hope that it would help me obtain some proper customer service.

I had ********** activity on my credit card early September. Called to report as well as stop my credit card the same evening. Went into the branch the following day to report as well. Received absolutely no feedback.

Resorted to load a Hellopeter Complaint on the 13th of September. Received a response from one Nthabiseng Sibande. That is all I received, a response acknowledging the complaint.

Had to load another Hellopeter complaint on the 26th of September due to no response on the 1st Hellopeter complaint. Received acknowledgement from Nthabiseng Sibande once more. She referred the case to Isobel Paulson.

Isobel Paulsen referred the case to Nicole Petersen, disputes consultant.

Unfortunately, there was no investigation/proper assistance from there on out. The consultant only looked at the first sentence of my complaint, and decided that Absa won't be assisting me. After a lot of communication back and forth, I requested the case to be directed to someone more competent, and willing to assist. That was done on the 12th of October.

To date, absolutely no response from Absa once more.

I don't understand why I don't get any assistance from my bank? Why I need to do the investigation. There is simply no will to assist from anyone *(apart from Isobel Paulsen) at Absa. Why?