3rd party payout

had an accident in May 2017.. since today I'm still waiting for the payout... all the documents were sent and processed maar still no payout..VFV Attorneys on behalf of Absa Insurance.. they telling me that they are still waiting for Absa to process the payment. in May this year i was involved in a car accident to be precise an ABSA insured Lady bumped my car from behind..all the paper work was done and since last month which is July i have been waiting for my pay out. this has been going on for far too long very time i call to follow up on the matter I'm being sent from pillar to post .. they take me for a fool..i am going to escalate the matter to the insurance ombudsman as these legal firms think they know better than ordinary citizens. the matter has been dragging since May.. what they are doing is wrong and unconstitutional.. it took forever for them to send their assessor to my premises to assess the damages on the car and then this again i phoned in again and spoke to a Lady by the name of Linda Mahga who just told me that my payout is in process i will get it during the course of the week... which week?? as this week is over and tomorrow is already a new month September..i need for this matter to be sorted and for these law firms to know that they should take people for granted and treat them like ****.