3rd Party Disclosure

ABSA Bank has yet to provide me with feedback as to the funds which they lost, after 2-3 weeks where they left me without money I had to go to my nearest branch again and sit down until I forced someone to assist me, only to my surprise their staff was incompentant and not able to assist, not only could no one locate my funds but online support laughs at their customers and discloses they have funds sitting in an account which they don't know who it belongs to, online support was useless and left me to do my own search for my funds, after weeks of threatening legal action and an entire 72 hours spent at a branch my funds where magically transferred from head office into my account. Since that day no one responds to my emails or contacts me via phone regarding the questions I've asked regarding the funds which were missing and the very strange information I received from the online staff, I'm still waiting on my call recordings from them and it has been yet another 2-3 weeks. When will Absa Bank realize you cannot treat your customers like this, you cannot treat you customers in such a manner where your agents laugh at them over the phone regarding missing funds.

Absa Bank has lost R12000 of mine and I am still waiting on how this was lost from such a well known bank and how is it that you have this massive account where it's full of millions of rands and you don't know to who it belongs to, as per your online support from the complaints department etc.

My funds got lost internally, not from ***** or someone hacking my account, but an internal problems where R12000 went missing and no one can tell me why.

I had to borrow money from family and friends to survive not to mention got a bad credit record due to not being able to pay for anything since my money way lost.

Received no compensation even tho they have admitted to being liable for my rent etc should they be in the wrong and now they go silent.....

Again I need answers !!!

Regards, Daniel