3rd Party Claim/Call centre

I am banking with ABSA for more than 10 years now. I took out insurance with ABSA for my car. 1 April 2015 I was in a accident. Yes ABSA paid out the money to fix my car., but it is almost a year later and I did not receive my excess back yet. If you phone ABSA they you stay on the line for more than 40 min. After than time has passed no one can help you! No one can help me by providing feedback on my case! <br> <br> I like to wonder if ABSA worries about losing clients, because I am on my way out!!!