3D Security

I wanted to make a payment on easypay for my telkom account with my credit card. Then during my transaction i get notification mrssage for 3D Security. I fill in my card details and email address. It gives me error that it does not recognise my details and to call the 3D security call centre on ***. After waiting 5 minutes call cuts off. This happened 5 times. Then Emily answers. I explain to her what happened and she says she needs my card number then she asks for my CCV number. I told her i do not give out this number and she should have my details. She then said i must speak to the 3D Secure department. I told her that this is the number and its her department. She couldnt help me. Now my telkom bill wont be paid and i will be charged for late payment. I pay so much bank fees but when i ask simple things i cant get help. Been with ABSA for 15 years and this is the service i get. If the number given for a specific department then why cant they help me???? So angry for wasting all my time and money on the phone and still no resolution.