JS
Jan S
1 reviews | Active since Jan 2015
05 Jul 2016, 16:23
3D secure system prevents online purchases
<p>I've had problems with Absa's 3D secure and sure check systems since day one. After much trouble they gave me a workaround to allow online banking to function, barely. However, online purchases with my credit card are continuously declined. After calling customer service I was told that the system needed to be 'updated' and that it would work following a 45 min delay. Six hours later the problem persists. I have lost all hope in Absa being able to sort out their systems and cope in an online world. I would recommend that any 21st centuary citizens close their accounts at Absa and move elsewhere, they will find no help from Absa.</p>
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Replies (1)Absa's replyOfficial
06 Jul 2016, 07:38Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply06 Jul 2016, 07:38
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
