3D Secure Stopped working.....
Dear ABSA,
Again another service that I use with you has suddenly stopped working and going through your call center is a painful experience...
I was enrolled for 3D secure on my credit card and the service has worked perfectly fine for the past year that I have used it. However, it has stopped working and after logging a ticket with the vendors to find out why, I'm told that I'm no longer enrolled.
Further to this, If I attempt to enroll, I'm met with a "unknown error" with no other description.
Please sort this issue out as this is inconveniencing me again.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
09 Apr 2018, 13:42Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Apr 2018, 13:42
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
12 Apr 2018, 10:11Dear ABSA,
This is still not resolved. Instead you have made it worst that now my credit card does not work at all for any type of online purchase or POS purchase.
This is effecting my business now and I have been more than patient with you over these constant issues I experience with this bank.
Please resolve this matter today or I will start moving my personal and business accounts away from you. I Allow you to mess me around on my personal banking because ive become used to your service, but I will not allow this to effect my company.
's update12 Apr 2018, 10:11
Reviewer Update
Dear ABSA,
This is still not resolved. Instead you have made it worst that now my credit card does not work at all for any type of online purchase or POS purchase.
This is effecting my business now and I have been more than patient with you over these constant issues I experience with this bank.
Please resolve this matter today or I will start moving my personal and business accounts away from you. I Allow you to mess me around on my personal banking because ive become used to your service, but I will not allow this to effect my company.
's updateReviewer Update
12 Apr 2018, 14:06Dear ABSA,
You have now contacted me to say the issue is fixed and upon testing it, it appears to be working. THEN i get message from the vendor that the payment has not only failed, but the incorrect amount has been used.
What is going on here? I have now asked you 3 times to resolve this matter and you have told me 3 times thats its working when it clearly isnt!
Im trying not to get angry at the fact that you have stalled my business for 4 days, if this is how you handle business, then ill take my business elsewhere.
's update12 Apr 2018, 14:06
Reviewer Update
Dear ABSA,
You have now contacted me to say the issue is fixed and upon testing it, it appears to be working. THEN i get message from the vendor that the payment has not only failed, but the incorrect amount has been used.
What is going on here? I have now asked you 3 times to resolve this matter and you have told me 3 times thats its working when it clearly isnt!
Im trying not to get angry at the fact that you have stalled my business for 4 days, if this is how you handle business, then ill take my business elsewhere.