3D Secure Setup

<p>I'm trying to sort out the 3D Secure security setup on my Virgin Money card as I'm unable to currently make online payments, which is proving to be a bigger and bigger hassle. I have called ABSA's 3D Secure call centre on a few occasions and every time I'm told that the password/PIN has been reset and that an SMS will be sent to me to confirm the PIN. The SMS is never received and the situation remains unchanged - every transaction is declined because my card cannot be authenticated when I'm making online payments.</p> <p> </p> <p>This has been an infuriating experience with a product that I've otherwise had no problems with. What do I have to do to solve the issue?</p>