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I am a client at this bank for 50 years. 3 month ago I lost R360000.00 rand through *****. The money was paid into a Nedbank account which Absa stopped after I reported the *****. Absa has the account number of Nedbank where the money was paid into and Absa said they know who the account holder is. My problem is that I have to phone them every Friday to hear about the progress because they do not phone us back. They have even promised me that a manager will call me back which for the last 3 to 4 month this so called manager never phone me back. The irony is that the lady in charge of this ***** case just tells me that Nedbank does not respond to her calls. That is the answer every Friday or the other answer is Nedbank needs another week. The service of this ***** department is worth nothing to me because there is no urgency to help us get these ******* behind bars. No or very little communication from Absa and then we have to beg them to tell us something. I do not know if there is anything to help these poor people to improve their job or are the laws of this country against these people who want to fight crime? I am very disgusted in the way Absa handles this matter for I thought that they were the best bank in South Africa but I am not that sure anymore and will tell this pathetic procedure to every one who asks me for it. May be other clients were more lucky than me and are happy with them but this is what happened to me. O yes and within a week after this episode Absa sent me a letter to ensure me that they have done nothing wrong and that the case was closed. That let me think that I am just a number to them and nothing more although they will tell you honey dripping stories of how important you are. What a joke!!!!