JV
Johan V

1 reviews | Active since Mar 2009

14 Nov 2018, 07:32

32min and 7times transfer and Absa still does not know.

It is clear that Absa know nothing about banking or the products they have. I have a Absa Visa debit card which I have used for local online purchases before. Now I need to buy something from the USA and called Absa general inquiries who put me through to card division and then *****line and then back to customer care only to tell me my card is open and would be able to do the purchase. Then I called my branch in Woodbridge Glen Marais, and after beeing transfered several times the consultant assured me that I will be able to use my card internationally but won't be able to link my card with PayPal. Yesterday when I did the purchase, the supplier in the USA system showed we had to call the bank to release the payment. Again I called and was transferred 7 times and 32min later before ending up with 3d Secure who told me they only work with credit cards. I then tried to link my card with PayPal and it was accepted with no problem. With Absa's lack of knowledge on what their products can and can not do cost me hours and embarresment with the seller. Absa has showed not only to me but to an international company how *********** they are when it comes to banking.

0
Replies (2)
Absa
Absa's reply14 Nov 2018, 12:47
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards
 Daphne Le Grange
 Group Customer Care
 Absa Bank Ltd
Absa
Absa's reply14 Nov 2018, 13:32
Official
Hi Johan,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided