32 Minutes of music with no answer!!!

I received an sms from Absa indicating that I needed to phone *** to complete my application for a new credit card, with the reference number ***.<br> I called the number and was treated to 32 minutes of music before I finally decided that I cannot spend my entire life waiting for Absa to answer.<br> I am particularly unimpressed with this situation, as I tried doing everything through a personal banker, as I am a Platinum client with Absa, but even this avenue was not available.<br> My questions now are:<br> 1. Does Absa intend to ever answer a call, or should I pursue applying for a credit card elsewhere and move my account to another bank? <br> 2. Why am I paying for a Platinum account if it holds no value at all?<br> Could you please assist.