CB
Chris B
1 reviews | Active since Nov 2023
02 Apr 2024, 11:20
300% increase in bank charges for no reason accept greed.
ABSA increased the bank charges on my bond from R69 per month to R220 per month and the reason given is that the bond is held by a corporate. This is nonsense as I provided them with personal guarantees and the bond is 17 years old with a clean history - no defaults and fully up to date. I tried to engage them, but clearly they consider this increase within there rights!
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Absa's replyOfficial
02 Apr 2024, 15:14Dear Chris
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***7.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply02 Apr 2024, 15:14
Official
Dear Chris
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***7.
Kind regards,
Vanessa Crowe
Group Customer Care