3 Years on Estate not wound up

ABSA Trust have been dealing with my late father's estate since 2013.<br> I have had to endure the following:<br> <br> - feedback is not provided unless probed by myself<br> - some queries are ignored<br> - I have been granted an invalid Letter of Authority with incorrect I'D number and I'm told I should send another copy of my I'D after I sent it a gazillion times<br> - estate administrators have been constantly changed <br> - no work is done unless I complain then it's back to square 1<br> - no effort is done to get hold of Third parties eg. Accountant <br> - documents provided are inaccurate <br> - no sense of urgency <br> - incorrect billing and accounting of monies received or paid<br> - no customer service conveyed or apology when administrators are at fault <br> - service is that of a 2nd class citizen<br> - more work still outstanding 3 years on<br> - I've requested liquidation statement for review since 2015 and haven't been granted update <br> - interest on monies received to date has not been indicated anywhere <br> - some bank accounts where not closed after numerous requests and this resulted in charges incurred <br> - Ralda van Tonder ignore my emails at times