MM
Mpho M

1 reviews | Active since Jul 2015

31 Jul 2015, 15:40

3 weeks waiting for a credit card

The virgin Money application process was easy enough. Thus i was expecting the same efficient service throughout. It was not so. After being told my card will be delivered within 3-5 working days, i was expecting that to be the case. Even gave extra 5 days allowance for the card delivery. And nothing at all was communicated in the two weeks. Only after my call 3 weeks in did any communication take place. Each time i call i am told the card will be delivered within the next three days. <br> Thing is i believed them every time they said you \will have your card within the next three days"a week ago. The application was needed for travel"

0
Replies (1)
Absa
Absa's reply03 Aug 2015, 07:14
Official
Hello mphocap,

We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.

Regards,

The Virgin Money Team.