IW
Ingrid W

1 reviews | Active since Mar 2009

19 Jul 2016, 14:17

3 weeks to get a credit card, Unacceptable

<p>I app**** for a credit card via absa website on 5 July 2016 and gave emailed all required documentation on the same day. On Friday 08 July I enquired about the progress of my application & I was told the application was being finalised & by Monday I will get a call from absa to accept a quote, On Monday 11 Jul I had to call only to be told a mistake happened & the quote should have been forwaded to me on Friday, we went through the quote & I was told by Wed 13 Jul the card would be sent to the courrior & I will probably recieve the card by Friday 15th. It's now Tues 19 & I was told that I will only get my card on Mon 25th. Absa's service has painfully regressed & I'm seriously considering leaving absa as a client with the ncompetence displayed in my situation. I want that card by tomorrow, I don't care how it's done, bottom line is I want it. I have a right to good service not this mediocrity</p>

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Replies (2)
Absa
Absa's reply20 Jul 2016, 07:58
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd
IW
Ingrid W's update20 Jul 2016, 12:28
Reviewer Update

Nothing has been done, o one has given any feedback as per ABSA's request. my patience is wearing thin with this pathetic service.