CS
Chris S

1 reviews | Active since May 2010

29 Nov 2015, 18:12

3 WEEKS & STILL NO CREDIT CARD !!!!

I changed to ABSA Bank about 3 months and was happy with the service.<br> <br> Until now.....<br> <br> I am wheelchair bound following a stroke late last year, which was complicated by Rheumatoid Arthritis.<br> I urgently need special therapy to help me walk again but am unable to afford it.<br> Friends who are overseas send me money for therapy through PayPal but I need a credit card.<br> After applying for one at ABSA 3 weeks ago I am still waiting.<br> I went into the branch this past Tuesday and submitted everything again....I was told i will be contacted by Thursday or Friday latest.<br> Nothing, no phone call and again I sit and wait.<br> The longer this takes the less therapy I can get before the end of the year and my chances of walking again are less. I need as much therapy as I can get as soon as I can get it.<br> I explained this to the consultant as this was why I needed the credit card.<br> <br> So what do I actually have to do to get my card ?<br> <br> I have had enough of waiting for ABSA......I would rather just close my ABSA account.<br> <br> It will be quicker for me to get a credit card at another bank now than to wait for ABSA who obviously do not know what they are doing or care about their clients.

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Replies (1)
Absa
Absa's reply30 Nov 2015, 16:18
Official
Hello Bartus,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd