3 Weeks in and regreting it

My account is currently locked due to FICA meanwhile i have emailed my documents 3 times already to absa.<br> Firstly to [Email Removed] [Email Removed] and lastly to [Email Removed]<br> <br> Absa has details of my address 3 years ago and unsure how as I have never opened any account or interaction with this back prior October 2015. I would like to know how this is possible and I want my account reactivated.<br> <br> Your call centre agent Faith Deni could see I was irate but refused to take the matter of ensuring my account is reactivated into her hands and preferred to give me an email address where I will have to be in a queue again. You have a very poor customer service. Just like in your branch you have no self service station where a customer can change is bank limit directly himself. I had to stand in a queue for 30 minutes for a 1 minute transactions. 3 weeks in and I already have regrets.<br> <br> I am just complaining here knowing that you won't even deal with this matter accordingly...all these banks are the same and its a shame the system forces us to deal with you..