3 weeks and no response

On the 18th of December I have app**** for a personal loan, when I received a e-mail that a consultant will contact me within 24 hours. After 3 days I have not received any phone call so I decided to phone again, only to found out that the consultant who was appointed to consult me is on leave and they will escalate it to another consultant. Another week goes by without any response or feedback so I called again when the consultant tells me that she can't get hold of the person and will get the Team Leader involved. Today is the 31st of December and I have not received any phone call or assistance. It is very sad that even if you are a member of ABSA for almost 17 years that this is the service you receive. I am utterly disappointed.