3 weeks and no feedback, just fees

I have sent an email to ABSA bank on 18/03/2016 instructing them to please close my account and transfer the funds to a different account. Now three weeks later I have received no feedback, I just received emails three weeks ago stating they sent the request to the relevant department but no feedback as yet. And in the mean time they even deducted the monthly fee because they took so long to close the account which is still open.<br> I am not impressed.