3 weeks and counting for a card renewal

After losing my credit card last month, I cancelled it through the call centre and went to Absa Norwood Mall to request a new one.<br> The consultant I saw called the Absa credit card division and requested that the lost card be cancelled. I told him it had already been cancelled but he ignored me. He advised me that I would not be charged again for cancelling the card, which was erroneous and deceiving, as I was indeed charged again.<br> I had to visit the branch three times to request the charge to be reversed. The third time was today.<br> Regarding the credit card renewal, the request for renewal was supposedly put through on the 22nd of March 2016 when I visited the branch. I returned to the branch the following day (23 March 2016) to complete the FICA process and confirm that the card had been requested, as I needed it ahead of a trip abroad. It appeared it had not and the consultant called the credit card division to request the new card.<br> <br> Long story short, I returned to the branch today and it turns out the card was never ordered. It is unacceptable that I would have to visit the same branch four times for the same issue only to find that absolutely nothing has been done.