3 to 5 days to remove a "hold"

Pathetic is all I can say. Attempting to do a "further advance" on my bond via electronic banking, and the system pops up with a "hold" on my bond. Query this at the branch and I am told it is for an existing further advance. By the way - I was sent an e-mail advising that this had been withdrawn as I had not submitted the paperwork timeously. Really? This is time consuming and extremely irritating. Withdrawn but not withdrawn - and now I have to wait 3 - 5 days? Come on Absa, you are losing your market share!