3 Reference numbers, 3 weeks later and still no feedback.

I am writing this complaint in complete despair. I have sent multiple urgent emails the last few weeks to try and get the personal loans department to stop my debit order going off due to my retrenchment benefit (retrenchment benefits letter was included). I have 3 different reference numbers and even a promise that this issue would be resolved on the 29th of April before 4 and yet I have had absolutely no feedback. I don't want to fight with anyone, I would just like my funds reversed so that I can pay my rent this month and for the personal loans department to stop my debit orders as per letter. Please guys, can we get this sorted out please!!!