3 Months No Feedback

Customer servuce has been nothing short of lacking. Its been nearly 3 Months since I made a claim with Absa about a double charge for a single item from Takealot. From phone calls to emails I have been told to provide evidence (which I had) and been made to wait. Finally they told me to contact Takealot directly and guess what? Takealot tells me to contact Absa. Three months later, I still do not have any proper feedback on how the matter would be resolved, they're bouncing me around from department to department and im still missing my money. Disappointing is an understatement.